Privacy Policy

Privacy Policy outlines data collection and protection standards in India. The document applies to all registered users. The company collects names, email addresses, phone numbers, and payment details in INR. The policy defines user rights under Indian law. The operator updates this document regularly and posts the revision date on the page.

Types of Information Collected

The company requires specific data categories from Indian players. This information helps to manage accounts and process financial transactions.

• Personal identification details involve full name, date of birth, gender, and nationality;
• Contact information includes email addresses, phone numbers, and home addresses;
• Financial data covers bank account details, UPI IDs, and transaction amounts in INR;
• Government documents include Aadhaar cards, PAN cards, passports, and driver’s licenses;
• Account credentials feature usernames, passwords, and login history;
• Device information reveals IP addresses, browser types, and mobile device identifiers;
• Transaction records detail deposits, withdrawals, bet amounts, and balance changes;
• Location data indicates the geographical area in India during account access;

How Player Information Is Used

The operator applies collected data for operational and legal purposes. The list below outlines specific uses of personal information on the betting site.

• Confirm player identity during registration to stop fraud and duplicate accounts;
• Process deposits and withdrawals in INR;
• Send account updates, bonus offers, and promotional notifications via email or SMS;
• Follow Indian KYC rules, anti-money laundering requirements, and tax reporting duties;
• Monitor bet activity to detect suspicious behavior and protect accounts;
• Tailor promotional offers to match player preferences and past activity;
• Handle disputes relating to bets, transactions, or account issues;
• Share selected data with third-party providers for payments, storage, and technical support;

Data Sharing with Third Parties

The company shares selected user data with third parties. This action maintains service quality and meets legal obligations in India.

• Payment processors receive transaction details to handle deposits and withdrawals in INR;
• Marketing partners collect anonymized data for promotional campaigns;
• Legal authorities access complete user data on request from Indian law enforcement;
• Tech service providers collect usage statistics to maintain server security;
• Identity verification services handle KYC documents to confirm player identity;
• Support tools store chat logs and support tickets for two years;
• Analytics companies receive behavioral data to improve site performance;
• Regulatory bodies receive compliance reports according to Indian gambling rules;

Cookies and Tracking Technologies

The betting site applies various cookies to track user activity and secure accounts. These small data files maintain core functionality and monitor overall site performance. The table below outlines the specific cookie categories alongside their exact retention periods.

Data Retention

The betting site keeps user data for set periods under Indian law. The list below displays retention timelines for different data categories.

• The system keeps account data for 5 years following the last login;
• The company stores transaction records for 7 years under Indian law;
• The operator holds identity documents for 6 years from the account creation date;
• The database retains payment details for 3 years following profile deletion;
• The application displays bet history for 5 years in the account;
• The support team keeps chat logs for 2 years from the conversation date;
• The system deletes inactive accounts following 3 years of no activity;

Your Rights and Data Control

The company gives Indian players several options to manage personal data. The list below details all available rights and tools.

• Access data: request a full copy of all personal details stored by the operator;
• Correct details: submit a request to update or fix incorrect account information;
• Delete account: write in to request full removal of the account and personal data;
• Withdraw consent: cancel permission for data processing through account settings;
• Restrict processing: limit data usage for specific purposes like marketing;
• Data portability: request data in a structured format for transfer to another provider;
• Opt out of marketing: unsubscribe from promotional emails and SMS notifications;

Access, Correction, and Deletion Requests

Follow the steps below to submit a data request.

1. Log in to account. Open the site and sign in with the registered email and password.
2. Go to account settings. Open the settings section from the main dashboard menu.
3. Open privacy settings. Click on the privacy settings option to see all data management tools.
4. Select request type. Choose access, correction, or deletion from the available options.
5. Fill in request form. Enter all required details about the specific request.
6. Attach government ID. Upload a valid ID document to verify identity.
7. Submit form. Send the completed form and check the registered email for confirmation within 7 business days.

International Data Transfers

The company routes specific user information to servers located outside of India. This cross-border data routing supports technical stability and fulfills legal compliance mandates. The following table identifies the destination regions alongside their specific operational purposes.

Policy Updates

The operator notifies Indian players about privacy policy changes through several channels.

• Email notifications: registered users get direct emails regarding important changes;
• Website banner: a notice banner appears on the homepage for two weeks following an update;
• Last updated date: the privacy policy page shows the latest revision date at the top;
• Effective date: all changes take effect one week following publication;

Support in 1win

Indian players reach the support team with privacy questions through specific channels.

• Email support: send privacy questions to [email protected] for written replies;
• Live chat: connect with agents at any time on the official website;
• Phone line: call the support team at +917901656971 for immediate assistance;

FAQ

What Data Does 1win Collect?

The company collects personal details, contact information, financial data, device info, and transaction records. This data helps to manage accounts and meet Indian legal requirements.

How Long Does 1win Store My Data?

The system keeps account data for 5 years following the last login. The operator stores transaction records for 7 years. The company holds identity documents for 6 years.

How Do I Delete My 1win Account?

Log in to your account and open privacy settings. Select the deletion option and fill in the request form. Submit the document to receive confirmation within 7 business days.